Shipping policy

STANDARD DELIVERY

Free local delivery for orders over HK$20,000 except outlying island. 
HK and Kowloon side delivery charge is $800 and $1,000 for New Territories.

All the shipping fee in is counted as Standard Delivery. Standard delivery service is limited to level serviceable by lift and the road can drive in a 5.5-ton truck. 

Standard delivery and installation services are only applicable to flat ground and do not involve additional manual handling. If our commissioning team arrives at the site and finds that the delivery installation environment involves additional manual transportation upstairs or slope or external wall lifting, our company reserves the right to impose additional charges before installation. 

Lifting of furniture through the staircase are subject to $200/floor surcharge and the max limit is 10-floor level only. For the lifting of parasol ballast, a separate quote is available upon request. Lifting of furniture through staircase or parasol ballast will be quoted separately.

For the intended delivery of the good/s above the ground floor but deemed impossible due to the absence of a suitable lift of staircase, the customer will have to accept the goods at ground level and no refund of the goods will be accepted under the above situations.

STORAGE PERIOD

The free storage period is 4 weeks from the date of notification of delivery to the customer. If the customer unable to take delivery afterwards, full payment of goods is due immediately. Our company will not be responsible for the conditions of goods thereafter. Should the customer failed to make the full balance payment, a 5% above the prevailing local bank lending rate on the outstanding amounts is chargeable to the customer and due weekly to our company thereafter.

After the above 4 weeks free storage period, unless the purchaser can arrange delivery to his/her own choice of destination within a further 4 weeks, the purchaser will be taken as forfeited both the deposit and the ownership of the undelivered good/s. Our company reserve the absolute right to dispose of all the said goods without further notices. All our company's responsibilities will be deemed fully discharged and the customer order will be deemed nullified.